Vegas is very good at this.
“Mr. Cearley” – I get it when I check in, at the front desk. When I get online. Even when I turn on my TV.
Technology enables a lot of this to happen now. Time plays a part in it, too. People are trained here to take the time to address everyone in a very personal way.
This is one of the touches that we – as consumers – are requiring now. Make it personal.
Social platforms enable people and brands to connect on a personal level like never before. Technology, particularly mobile, enable personalization on a new level, too.
Are you making things personal?