Tag Archives: new technology

A Simple Guide for QR Codes (and Other “New” Technology)

Let’s pretend, for a moment, that there is value in QR codes. Everyone has their own definition of value, be it to get a coupon or to see product information or to become connected on Facebook. For today, we’ll just presume that the value proposition is met in order for someone to scan a QR code.

Beyond value, I think there are two key drivers or barriers (however you want to look at it) to scanning a QR code:

  1. Convenience
  2. Awkwardness


It must be convenient. This means that it really needs to be right in front of you and the proper size to scan within an arm’s length. I don’t think there’s a scientific formula that defines either; rather, I think you have to use good ol’ common sense. When printing a QR code, test it first. Put yourself in the position of the average person. If it’s not convenient for you, it’s not going to be convenient for anyone else.

The second driver/barrier is awkwardness. I have never seen anyone scan a QR code out in the public. Have you? I think, by and large, there is a sense of awkwardness that the average person doesn’t want to experience/let everyone see out in the open. I think people feel more comfortable exposing themselves to new technology in public places in as private of an environment as they can have.

If it’s convenient, it stands to reason that it won’t be too awkward. Problem is, most QR codes out in the open are not convenient, therefore extremely awkward.

So it was last night. When I was at the fast food drive-in, Sonic. There I was just sitting in my car, waiting, listening to the World Series, not much to do but look directly at this:

Sonic Menu Board without QR Code

This is what everyone sees when they’re waiting for their order at Sonic. Directly in front of them. Windows typically down, no more than a foot away. For at least two minutes.

It is the perfect scenario for a QR code.

I have time (this trumps the value prop to me) and don’t mind doing something like scanning a QR code. It’s convenient. And, given that I’m confined to my car, in my own little stall, I don’t feel awkward doing something like this out in the open.

Lucky for me there was a QR code in the vicinity. Unlucky for me, it was not right in front of me.

It was on the back of the menu board, only visible if you’re looking across your car, and only convenient for a passenger, and extremely awkward for anyone to scan, even and most importantly, the passenger.

Sonic Menu Board with QR Code

Let’s just pretend that there is value in this QR code and I really wanted to scan it. I walked away from this experience not taking that action.


Simple. Because it’s not convenient and, even more, it’s awkward.

If these are your two guides as you’re introducing any new technology out into the open, into public places, you’ll be just fine.

“Average User” Feedback on Coke’s Newfangled Soda Fountain

Coke's 106 Flavors Soda Fountain

With any new technology, there’s nothing better than feedback from the average user. If you’re ever ideating, creating, developing, and/or activating any sort of interactive experience, test with real people, early and often. They’ll give you a better sense of what works, what doesn’t, tendencies, assumptions, etc. than anyone on your team can.

I’ve written about Coke’s 106 Flavors interactive touch screen soda fountain a couple of times here. I’ve observed “average users” using it, but I haven’t ever heard direct feedback from anyone about it.

The other day, I was out to lunch with someone who I would consider to be an average user and they interacted with this soda fountain. Here’s how it went:

He presses the ice button. Fills the ice.

“…..these newfangled contraptions.”

Presses the Coke button, gets 6 different flavors of Coke.

“OK, I guess this is what I do.”

Fills his cup full of Coke.

“There you go. Even I – with limited intellect – can operate this.”

And that was it. So, he operated it without futzing through the experience. He and I were chatting in line, so the operational component of this machine – the waiting for 1 person to fill their soda before we can move closer – was not an issue.

I still think there’s a disproportionate tradeoff between the number of soda choices you get (106) and the number of people who can get ice & soda at a time (1), but based on my testing group of 1, moving through a new experience like this via touch screen technology, it passed with flying colors.